Delivery & Return Policy

RIGHT OF WITHDRAWAL AND RETURN

1. Legal right of withdrawal

CANCELLATION POLICY

Right of withdrawal

If you conclude a contract as a consumer, you have the right to withdraw from it without giving reasons during the statutory revocation period.

Independently of this statutory 14-day right of withdrawal, we additionally grant you a voluntary 31-day money-back guarantee — see the section "Contractual right of return" below.

The withdrawal period is 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods or, in the case of several items in separately delivered packages, 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the last package.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear declaration (e.g. by letter sent by post, telephone or email) in one of the following methods. Optionally, you can also use our sample cancellation form for this purpose, which is, however, not mandatory.

i. By post: Akhavan Farshtchi GmbH, Lademannbogen 22, 22339 Hamburg, Germany
ii. By email: info@rugbloom.com
iii. By phone: +49 40 336575
iv. Via web form: Web form

To comply with the cancellation period, it is sufficient for you to send your notification of exercising the right of withdrawal before the end of the cancellation period.

The right of withdrawal does not apply to:

i. Contracts for the supply of goods that are not prefabricated and for the manufacture of which a personalised selection or specification by the consumer is decisive or which are clearly tailored to the consumer's personal needs.
ii. Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you, including the shipping costs to the original place of delivery (with the exception of additional costs resulting from the fact that you have chosen a delivery method other than the standard delivery offered by us), without undue delay and, in any case, no later than 14 days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same form of payment that you used for the original transaction. Under no circumstances will you be charged for this refund. Notwithstanding the foregoing, we may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and, in any case, no later than 14 days from the day on which you inform us of your withdrawal from the contract. The deadline is met if you send off the goods before the 14-day deadline expires.

If you choose to return the items to us "cash on delivery", please note that we are entitled to charge you for any costs we may incur.

We will check the returned items and inform you of your right to a credit for the amounts paid. The credit will be issued as soon as possible and, in any case, within 14 days from the date on which we receive notification of your cancellation. Notwithstanding the foregoing, we may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. Refunds are always made using the same means of payment that you used to make the purchase.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

END OF THE CANCELLATION POLICY

2. Contractual right of return

In addition to the statutory right of withdrawal for consumers and users under Clause 12.1 above, we grant you a contractual right of return. This allows you to return the items to us within a period of 31 days from the date of dispatch of the goods. You bear the direct costs of returning the goods.

The items must be in perfect original condition, with intact labels.

We will check the returned items and inform you of your right to a refund of the amounts paid for the returned items. The refund will be made as soon as possible, in any case, within 14 days from the date you returned the goods to us. The purchase price will be refunded using the same method as to pay for the purchase. Therefore, the corresponding card is required for credit card payments. If a gift voucher is presented, you will receive a credit card that is valid exclusively in Germany for an indefinite period of time to purchase goods in Rugbloom store or on www.rugbloom.com. The credit card balance can neither be refunded or paid out.

Please note that you can only exercise your right to return products that were returned in the same condition as you received them. If the use of an item goes beyond mere examination, as may be the case in a physical store, no refund will be given for damaged items or items that are not in the same condition as when you received them.

Furthermore, you cannot return any of the following items:

i. Items adapted to customer requirements.
ii. Sealed goods that are not suitable for return for hygienic reasons and have been unsealed after delivery.
iii. Goods purchased abroad.

3. Right of withdrawal and return for orders from abroad

We would like to inform you that under no circumstances (with the exception of cases under statutory warranty law, to which this regulation does not apply) are we obliged to reimburse shipping costs to places other than the original delivery address or return shipping costs from outside Germany.